Return and refund policy

Return & Refund Policy - Beyond The Sugar

Welcome to the Return and Refund section of Beyond The Sugar.

1. Order Cancellation

You can cancel your order within 24 hours of placing it.
To cancel, please contact us at:

Once you contact us, we will cancel your order and start the refund process.

2. General Return Policy

Since our products are food items, returns do not work the same way as other categories.
Your satisfaction is our top priority, and we try our best to make things right.

We offer returns and refunds in the following situations only:

-  Money-Back Guarantee (Taste Refund)

We offer a Money-Back Guarantee on taste for selected products.
Here’s how the refund works:

  1. We will arrange a pickup of the product.

  2. Once you hand over the product to our logistics partner,

  3. We will start your refund within 24 hours.

Important:
The amount refunded will be product cost minus one-side delivery charges (from our warehouse to your address).

Example:
If the product price is ₹449 and the logistics cost is ₹X,
Your refund will be: 449 – X

 - Damaged or Wrong Product Received

We understand how frustrating it is to receive a damaged or wrong product.

If your item is damaged, defective, or incorrect, please contact us immediately.
To help us verify the issue:

  • Please record a video while opening the package.

  • We will approve the return only after reviewing the video.

You must request a return within 3 days of receiving your order.

To start a return, write to us at official@beyondthesugar.com